Because our business is ultimately built on working relationships, our ethos of care provides a moral framework for guiding you, so we deliver the best solutions and outcomes. This in turn drives innovation, efficiency and productivity and more informed decision making. So, our caring approach will not only deliver a quality service but also the best possible return of your technology infrastructure investment.
Your business can take advantage of our technology and web solutions as part of our comprehensive wrap-around services. This holistic, technologically objective approach ensures that you get the best possible return on your technology investment in terms of innovation, efficiency, productivity and informed decision making. It also means total accountability across your technology infrastructure, helping you to build a more profitable and sustainable business.
As a testament to the excellent working environment and focus on delivering the best possible service, our team of highly qualified and skilled employees has achieved a 98% client retention rate. We have specialist, distinct teams to support and deliver our comprehensive service range, who also work together as necessary.
Our highly skilled service desk engineers work hard to solve 98% of support requests within the specified SLAs. Our engineers also attend site when necessary for business critical situations or to implement carefully planned moves, migrations and installations. All our team undertake continuous professional development.
We have a specialist, multi skilled web development team to call upon to develop any size of project including e-commerce websites and mobile apps. These include web and app developers, heavy duty coders, designers and project managers. We have been doing this for over 20 years, across multiple programming solutions to help deliver a strong online presence, no matter the requirement
Our dedicated team of digital marketing specialists use a proven range of skills, techniques and knowhow to promote your brand, products and services. Successful promotion via digital marketing requires a combination of skills and we have dedicated specialists to create, manage and deliver the best possible returns on your investment, while being with you for the whole journey.
You can scale your support up or down depending on your requirements for maximum flexibility and cost efficiency and our dedicated teams take time to understand you and your business needs. Our strategic view of your technology and web infrastructure helps to drive change, efficiency and productivity so you can achieve your objectives. Our proactive, fully managed IT support covers your entire technology infrastructure and we can predict failures before they happen, resulting in higher uptime and improved productivity. One fixed monthly fee caps your budget and insures against unexpected costs and regular health checks and proactive monitoring enables us to take ownership and fix issues quickly. We offer guaranteed SLAs for business-critical onsite support and your data is in safe hands with full back-up recovery from secure, ISO accredited server centres.
