iTG is closely monitoring the Government advice for Coronavirus (COVID-19) and have put together the following advice to help businesses prepare if the Government moves to the ‘Delay’ phase.

iTG is fully equipped to continue to support you throughout this period. As a company, we have built all of our systems around secure cloud platforms and have secure remote working setup for all staff.

In the event that we enter the ‘Delay’ phase, we anticipate an increase in requests for home working requirements, so it is important your business plans ahead for this scenario. We will be working to an extended SLA of 8 hours response in the event of this due to an anticipated higher than normal volume of requests.

Communication

  • Establish a SMS or WhatsApp group to mass communicate business announcements quickly to all staff, without the need to use IT systems.
  • Provide information and guidance to staff on business practices as the government changes throughout the contain, delay, research, and mitigate phases.
  • Business e-mail is stored on Office 365*, so accessible from anywhere with an internet connection, regardless of the location. (Webmail portal.office.com)
    • Ensure staff know their log on information.
    • Ask staff to setup their email on compliant mobile devices and tablets via the Outlook App for iOS & Android; to keep communication flowing.
    • Consider enabling auto-responders to explain a delay in communications.
  • Speak with your telecoms provider about mobile apps or temporary number diverts to mobile phones.

During the COVID-19 pandemic, there will be a lot of information about the virus and its effects on mental health. The social, financial and psychological implications it carries can seriously impact one’s mental wellbeing, read here a discussion on Mental Health.

*The majority of iTG clients are on Office 365, please contact us if you are unsure.

What to Prioritise & Consider

  • Determine who is able to work from home, consider each position as it isn’t necessarily practical for everyone to do so.
  • Determine now which technologies and tools are needed to work from home, or what changes can be made to make this more feasible.
  • Provide appropriate resources (e.g. company laptop), or ensure cloud portals can be accessed from more diverse locations in the short term. If using personal devices, security should be considered

Plan for Change

  • Establish VPNs for core members of staff and plan for change for others. Request form for new VPNs.
  • If mobile apps are an option, deploy these to your users (VOIP SoftPhone, Outlook Email App, ZOHO App, Salesforce etc.)
  • Consider using online meeting tools, such as: Microsoft Teams, 3CX Conferencing, Zoom Meetings or similar.
  • Consult your existing IRP (Incident Response Plan) and update to include a flu/virus pandemic as part of it and refer to your Business Continuity plan.

Improving Internet Speeds

Please read out latest article here

Revert & Review

Once we return to ‘Business as Usual’

  • Revoke/revert employee access on a case by case basis.
  • Strengthen your existing business continuity plan and crisis response plans.
  • Determine if changes need to be made for future events e.g. bad weather.
  • Determine if home working, in some scenarios is beneficial e.g. cold/flu season.
  • Update the advice and strategies given to employees going forwards.
  • Consider training and simulations for future business planning.

If you have any specific requirements or concerns, please email our helpdesk or call us on 01625 613 633.

iTG Technologies

Established in 1998 and based in Macclesfield, Cheshire we offer a range of information and communications technology (ICT) support services to our national client base. These services include proactive managed support, cyber security, cloud services and unified communications. We also offer web development and online marketing services including a specialist e-commerce build and management solution.