We’ve recently implemented a new technology asset management application that allows us to keep track of all our clients’ hardware and software assets.IT Asset Manager is a proactive asset monitoring and management tool that enables us to optimise the reliability and performance of your technology infrastructure.
On a quarterly basis we are proactively reporting to our managed support clients about the status of their IT assets, including warranty lookups and identifying assets ready for renewal, tracking their lifetime with accurate financial budgeting to help plan future investment.
It also includes a full reporting suite, and an IT infrastructure roadmap tool helps our clients implement a strategic approach to asset management and away from reactive fixes.
Hardware lifecycle reports give an overview and the nitty gritty details on all hardware assets while software reports help to identify the status of operating systems, applications and gaps in security.
Ben Marshall, Service Desk Manager, comments: “Our new application helps us to measure the health of your technology infrastructure. It enables us to get ahead of any issues months before they become a problem, leading to a more proactive, consultative service for our clients, minimising their downtime and improving productivity.”
The application identifies risky assets and produces scorecards that evaluate IT infrastructure and grades IT health and risks. Short- and long-term roadmaps for IT investment can be produced to help avoid expensive and unwanted costs.
Ben continues: “It really does help us to put our clients in more control of the management of their software and hardware assets. It offers a Digital Maturity Index that is like a credit score for technology and objectively rates our clients’ IT infrastructure. Perhaps most importantly, it helps us to identity any security gaps, a vital feature as cyber-attacks continue to increase in number and sophistication. It also helps us to advise on the right course of action for individual business requirements.”
