It’s vital that your staff are able to work from anywhere, at any time and via a single unified communications platform. The 3CX telecoms solution enables you to integrate multiple communication channels, such as voice, video, messaging, voicemail and content sharing, to benefit from increased productivity and collaboration across your business.
With flexible working being essential for the modern working environment the 3CX telecoms solution will unify your communications seamlessly with the rest of your technology. We’ll implement, integrate, manage and control your complete communications network to improve collaboration, boost productivity and increase mobility.
The essence of omnichannel platforms is the customer journey – specifically providing a seamless experience. This means when a client calls after a web chat conversation earlier in the day, the agent who answers can see the messages they sent and any responses. The agent then has the context to help the customer more effectively. This points to several benefits of the omnichannel approach.
The 3CX Management Console is the home of all your management needs. Easily access agents’ call history, call recordings and statistics in one localised environment making those end-of-the-week reviews much easier! Access the performance of your team as a whole or narrow the searches down to an individual simply within the console.
The management console is also where you can access important details such as emergency numbers, agent extensions and phone provisioning.
Call Queues allow calls to be queued, so that agents can take calls when they are available. If all agents are busy, calls are kept waiting until an agent is available. Call queues allow you to set different triggers throughout your 3CX phone system to enable the most effective customer journey. This includes – ring time, destination if no answer, music on hold and many more. You can also prioritise calls meaning high-priority calls will be treated with more importance than a general call and will be automatically ‘fast tracked’ to the front.
The priority of the call is determined through the options that the customer selects.
In depth call reporting is essential for gaining real-time insights into your contact centre performance and customer needs. With 3CX’s advanced Call Reporting feature, you can utilise reports to make informed decisions about your business, restructure your call centre, optimize agent productivity and increase customer satisfaction.
3CX is a feature rich, cloud solution to manage all your communications channels via a single, unified platform. Use from anywhere via mobile and browser apps.
Our mobile app is iOS and Android smartphone compatible and fully integrated into your telephony solution. It’s included at no additional cost.
Fully integrated into the main telephony system, its easy to use, intuitive interface enables you to launch calls from your CRM, send invites and schedule meetings.
An intuitive web app for each user with instant access to your phonebook and contacts, it allows your team to easily set their custom status and you can barge in, listen or whisper.
Record any or all the calls within your organisation to provide proof of conversations. It’s also a good way to train staff, provide regulation conformity while allowing callers to opt-out for full GDPR compliance.
A digital receptionist solution is available as standard and gives you the ability to transfer and route calls directly to a user, department or even another location without the use of a receptionist.
UK geographic and non-geographic numbers, which can be allocated as both inbound or outbound numbers, fax to email or conference.
A fully managed service allowing you to connect your telecoms network to Microsoft Teams without the need for costly infrastructure.
Reliable, resilient connectivity is a prerequisite for every business, and we’ll advise on the best solution to meet your business requirements.
A powerful reporting suite allowing analysis of all aspects of the phone system operation and calls, incoming and outgoing, including all system diagnostics.
Bring together metrics from across your unified communications infrastructure to deliver insightful data for more informed decision making and improved performance.
Is your telecoms infrastructure working for you and delivering productivity and collaboration across your business? If you’re unsure and would like an honest appraisal of your situation, then contact us now for your free assessment.