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Services / Telecoms
Integrated | Seamless | Collaborative

3CX integrated telecoms solution to improve collaboration across your business

It’s vital that your staff are able to work from anywhere, at any time and via a single unified communications platform. The 3CX telecoms solution is a VoIP system that enables you to integrate multiple communication channels, such as voice, video, messaging, voicemail and content sharing, to benefit from increased productivity and collaboration across your business.


Embrace flexible working and a modern work environment

With flexible working being essential for the modern working environment the 3CX telecoms solution will unify your communications seamlessly with the rest of your technology. We’ll implement, integrate, manage and control your complete communications network to improve collaboration, boost productivity and increase mobility.

Advanced business growth with 3CX Cloud

A global leader in business communications, 3CX Cloud is our preferred telecoms solution. It offers so much more than just phone calls as it allows you to communicate using many methods including Live Chat, Facebook, WhatsApp and Video Conferencing. And as all these communication channels are integrated via a single platform, there’s no switching between apps. You can choose from web, desktop and mobile or easily connect a supported IP phone.
  • Omni-channel Functionality

    The essence of omnichannel platforms is the customer journey – specifically providing a seamless experience. This means when a client calls after a web chat conversation earlier in the day, the agent who answers can see the messages they sent and any responses. The agent then has the context to help the customer more effectively. This points to several benefits of the omnichannel approach.

  • Management Console

    The 3CX Management Console is the home of all your management needs. Easily access agents’ call history, call recordings and statistics in one localised environment making those end-of-the-week reviews much easier! Access the performance of your team as a whole or narrow the searches down to an individual simply within the console.

    The management console is also where you can access important details such as emergency numbers, agent extensions and phone provisioning.

  • Call Queues

    Call Queues allow calls to be queued, so that agents can take calls when they are available. If all agents are busy, calls are kept waiting until an agent is available. Call queues allow you to set different triggers throughout your 3CX phone system to enable the most effective customer journey. This includes – ring time, destination if no answer, music on hold and many more. You can also prioritise calls meaning high-priority calls will be treated with more importance than a general call and will be automatically ‘fast tracked’ to the front.

    The priority of the call is determined through the options that the customer selects.

  • Call Reports

    In depth call reporting is essential for gaining real-time insights into your contact centre performance and customer needs. With 3CX’s advanced Call Reporting feature, you can utilise reports to make informed decisions about your business, restructure your call centre, optimize agent productivity and increase customer satisfaction.

    • Evaluate individual call centre agent performance.
    • Check how well agents perform as a team.
    • Get insights into the customer experience.
    • Take action to restructure and streamline the customer journey

How we can support you


3CX is a feature rich, cloud solution to manage all your communications channels via a single, unified platform. Use from anywhere via mobile and browser apps.

Mobile App

Our mobile app is iOS and Android smartphone compatible and fully integrated into your telephony solution. It’s included at no additional cost.

Video Conferencing

Fully integrated into the main telephony system, its easy to use, intuitive interface enables you to launch calls from your CRM, send invites and schedule meetings.

Web & Desktop App

An intuitive web app for each user with instant access to your phonebook and contacts, it allows your team to easily set their custom status and you can barge in, listen or whisper.

Call Recording

Record any or all the calls within your organisation to provide proof of conversations. It’s also a good way to train staff, provide regulation conformity while allowing callers to opt-out for full GDPR compliance.

Auto Attendant

A digital receptionist solution is available as standard and gives you the ability to transfer and route calls directly to a user, department or even another location without the use of a receptionist.

Geo & Non-Geo Provisioning

UK geographic and non-geographic numbers, which can be allocated as both inbound or outbound numbers, fax to email or conference.

Microsoft Teams Routing

A fully managed service allowing you to connect your telecoms network to Microsoft Teams without the need for costly infrastructure.

Internet Connectivity/Support

Reliable, resilient connectivity is a prerequisite for every business, and we’ll advise on the best solution to meet your business requirements.

Reporting & Diagnostics

A powerful reporting suite allowing analysis of all aspects of the phone system operation and calls, incoming and outgoing, including all system diagnostics.

Statistics Dashboard

Bring together metrics from across your unified communications infrastructure to deliver insightful data for more informed decision making and improved performance.

Client testimonials

What our clients are saying about us…

  • Always knowledgeable and polite. We are always confident that iTG are looking after us and advising us in the best way for our business needs. First class!
    Simon H
  • I have been really impressed by the professionalism, personal approach, level of knowledge and flexibility shown by ITG. Their work ethic and ethos fits hand in glove with us and I look forward to continuing to work with them as we grow and expand into the future.
    Dave A
  • Excellent service every time from ITG.
    Paul M
  • Excellent service from start to finish and always there when you need assistance. They have gone above and beyond for us on numerous occasions. Highly recommend ITG.
    Cindy A

Book your free telecoms assessment today…

Is your telecoms infrastructure working for you and delivering productivity and collaboration across your business? If you’re unsure and would like an honest appraisal of your situation, then contact us now for your free assessment.