Feature Rich & Unified
Cloud Phone System
iTG OneVoice is a cloud phone system that takes your business to the next level, feature-rich solutions that keep your communications clear and your business ahead of competitors.
iTG OneVoice reduces costs, provides instant scalability, and disaster recovery enables flexible working anywhere, with an unrivalled set of features.
Flexible Internet Telephony
If you are looking for a fully managed telephony service to install into new premises or to replace your existing system, with minimal capital expenditure then OneVoice Internet Telephony is the ideal solution for you.
Call Management
Allowing you to direct incoming calls within your business to maximise your business efficiency. Dialplan, huntgroups and call queuing are some of the features which are available as standard.
Voicemail & Fax to Email
Every user of the OneVoice system has a voicemail account which can be turned on and off and all messages managed via a web browser. Global voicemail boxes can be setup for businesses with high call volumes.
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Increased productivity & reduced costs
Why Choose OneVoice?
- Reduce capital investment costs as no on premise system required.
- Call recording, voicemail and fax to email as an attached media file.
- Increase company productivity and reduce risks and liabilities.
- Work from anywhere capabilities and a true disaster recovery solution.
- Intelligent routing that can be linked to your mobile phone to answer and make calls from the company number.
- Regional dialling code specific numbers to give a local feel and national presence.
- Intelligent call routing for efficient customer service.
- FSA Call recording compliant.
- Full suite of real time reports instantly accessible via a web browser.
- Record all calls both Inbound and outbound by default.
- Re-use your existing phone number range even if you are moving away from the exchange area.
- Every user has a voicemail as standard
- Royalty free music on hold.
Just some of the amazing features included with iTG OneVoice are shown below, for a no obligation trial get in touch.
Call Recording
Call recording from OneVoice allows you to record any or all of the calls within your organisation. Fully controllable call recording is a very useful tool to provide proof of conversations and also a good way to train staff as well as providing regulations compliance.
Auto Attendant & IVR
The OneVoice system has an Auto Attendant and IVR management solution as standard. This gives the ability to transfer and route calls directly to a user, department or service or even another location without the use of a receptionist.
Geo & Non Geo Number Provisioning
The OneVoice system allows for the provisioning of UK geographic and non-geographic numbers. These numbers can be allocated as both Inbound or Outbound numbers, fax to email or conference numbers and can be delivered to a configured IP Handset within minutes.
Full Reporting & Diagnostics
OneVoice comes as standard with a powerful reporting suite accessible via a browser. Once logged in you can report on all aspects of the phone system operation and all calls incoming and outgoing, including all system diagnostics.
Flexible & Scalable
How our OneVoice VOiP can save your company money.
iTG OneVoice will reduce capital investment costs as no on premise system is required. We guarantee that your cost of making and taking calls will be reduced with free calls between offices and home workers. Improve your business efficiency with features like call recording, voicemail and fax to email as an attached media file as standard.
You can increase company productivity and reduce risks and liabilities, and work from anywhere with the comfort of knowing you have true disaster recovery telecoms solution in place. Utilise intelligent routing that can be linked to your mobile phone to answer and make calls from the company number whilst making best use of regional dialling code specific numbers to give a local feel and national presence.
We take pride in our high standards of customer service
Take a look at some recent client feedback.
“For Manchester Camerata the ITG difference is the friendly and speedy response we get, flexible billing depending on our needs and most importantly a technically competent team who understand how IT affects our business.”
Manchester CamerataChristopher Pearson, IT Manager
“Since 2005 ITG have provided Fish with a full range of IT support including: supply and installation of equipment, on-site support, live TeamViewer remote support, monthly system and hardware reviews and database migration.”
Fish Engineering LtdRichard Bleasdale, Director
“As a company that is continuously growing, iTG have provided an excellent service helping us to understand all the technical jargon and provide the most effective bespoke service. Each member of staff we have dealt with have been incredibly friendly and helpful.”
TechnoprintToni Webster, Production Admin
“Egenera and iTG have the kind of relationship that results in robust and reliable IT services which provide peace-of-mind for business owners so they can focus on their business not their IT. ”
EgeneraKevin Kerrigan, CEO
“The iTG team have tackled a wide range of projects for us. Every time we speak to them we know we’re going to get great service and, critically, a ‘let’s make this happen’ approach from iTG's personable team. Put simply, iTG takes away the stresses of running your IT services.”
K7 MediaPhil Birchenall, Projects Director
“We’ve used ITG from memory for over 15 years. Wouldn’t go anywhere else as they know our requirements and their help / knowledge is vast. ITG’s staff are friendly and nothing is ever too much trouble. A solution is always found to any problem we have.”
Kettle & Talbot LtdRob Talbot, Director
“Having used iTG for many years we would have no hesitation in recommending them. The whole team has a broad knowledge base with each member having their individual areas of expertise. It is rare not to have issues resolved quickly, politely and on the first support call. ”
Harvey Scott CheshireSimon Hardy, Director
“ITG has supported Amtri Veritas with IT services for more than 10 years. I really value their quick response and willingness to go the extra mile. I like working with the team at ITG and will continue to do so!”
Amtri VeritasEline Beun, Managing Director
“iTG have been providing our IT Support for many years. We have found them to be discreet/prompt with first class engineers and remote support. Transparent charging with a range of support packages.”
Capesthorne Hall EstateChristine Mountney, Manager
“Just a few words to say thank you to the ITG Team. We have always found ITG to be very professional and attentive to our business needs. Their help with the relocation of ISS to new offices and the new web site development were first class. ”
ISS UKKevin Rose, Director